These General Terms and Conditions (“Terms”) govern the service of sale and delivery of products by Parthenogen SAGL with its registered office in Switzerland, Ticino, Piazza Indipendenza 11, 6900 Lugano, registered with the Trade Register of the Canton of Ticino, order number CHE-231915149, share capital 20,000.00 Swiss Francs.
2. Agreement between You and Parthenogen.
There is no commitment between you and Parthenogen SAGL, and therefore no contract will be concluded in any case, in the event that they are committed, in the process of filling orders, due to events attributable to both the User and Parthenogen, obvious errors or inaccuracies and recognizability, such as – merely by way of example – errors or inaccuracies relating to User Data (including the address given for delivery) or to the identification and/or selection of the products and/or the relevant amount and/or the relevant price. In any case, Parthenogen reserves the right to check the correctness of the prices of the products listed in the Catalog before shipping them and, in case of error, the order will be cancelled. Instead, in case of difficulties in the delivery address given for delivery, the user will be notified to make contact and find an alternative way of delivery of the product or to obtain a refund of the amounts paid.
4.1 – These Conditions for the provision of service, but not limited to, by Parthenogen, concerning the products, the detailed information of which can be found in the catalog and individual Product Sheets.
4.2 – In case of unavailability of the product being processed in the Order, Parthenogen will inform you by e-mail and consequently to update the Order with the deletion of the unavailable product. The other products covered by the Order (where available) will be sent according to the timeline set forth in the Product except in the event of unavailability of the same as explained in Section 7 below. It is understood that if all products covered by the Order are unavailable, Parthenogen will notify you by email that the Order will be void.
5. Customer Support
For commercial information on the different ways of providing services, exercising the right of withdrawal and the legal guarantee of conformity, you can contact Customer Service by sending an e-mail to firstname.lastname@example.org or by filling out the contact form from the page: https://suisse.parthenogen.ch/contact-us
6. Charges and payment methods
6.1 Available payment methods are: Stripe – Credit Card;
6.2 Product prices are clearly indicated on the product sheet, in Swiss francs, include VAT. To the price of each product may be added the cost of shipping (in the amount indicated on the Portal), the amount of which may vary depending on the delivery method requested or the individual price of the product or all products listed in the Order. In the event that the product is unavailable or becomes unavailable in the course of the Order processing, the User will be informed by a notice sent to the e-mail address indicated in the Registration Form. Following the disclosure of the unavailability of the Product, Parthenogen will reimburse you for any payments received in connection with the unavailable Product without undue delay in updating the relevant Order, where, on the other hand, payment of the price of the Product has not been made is any amount must be paid by the User.
7. Delivery of Products.
Parthenogen will deliver the products specified in the Order to the address you provide. All delivery times stated on Parthenogen are estimates based solely on availability, normal Order and delivery times stated by suppliers and couriers: each Product indicates, on the Product page, a standard time of availability. This is estimated as the minimum time required to obtain the Product from suppliers and make it available for shipment. Of course, the actual time of delivery may differ from the time indicated in the Product Page as it will depend on the behavior of the suppliers; In fact, the Product Page indicates the maximum time within which the product will be delivered to the User except in exceptional cases of unavailability of the same, which will be communicated by e-mail by Parthenogen.Parthenogen may deliver multiple shipments with the requested products in a single order, however, charging the User only the costs of the first shipment.
8. Payment Security.
8.1 – Parthenogen’s payments are and will remain protected by a data network of an advanced defense system. Credit card payments are made on a secure server managed by a third party company, specialized and duly authorized under current regulations to perform this service: therefore, data on credit card payments are processed exclusively by the Manager. Parthenogen, therefore will not have access to the credit card data, but will only manage the User Data.
8.2 – No responsibility can be attributed to Parthenogen for any fraudulent use by third parties of the credit card authorization data: in such cases, the User should immediately contact the Payments Manager and possibly the authorities.
9. Return Policy
9.1 – The User acts as a consumer, within 14 (fourteen) days of delivery of the product may exercise the right of withdrawal, refund of sums paid for the purchase of the product including delivery costs incurred . In the event that the user has chosen to take delivery of multiple shipments of the products requested in a single order or if the product consists of several batches or pieces to be delivered with multiple shipments, the withdrawal period runs from the delivery of the final product.
9.2 – To exercise the right of withdrawal, the User must send, within the period indicated in paragraph 9.1, a notice by mail to the following addresses: e-mail: email@example.com
9.3 – Within fourteen (14) days from the date of the notice of withdrawal, the Customer must return by registered mail or by sending the product to the following address:
bearing fully related shipping. Upon receipt of the product or at least if you have presented proof of delivery of the product, Parthenogen SAGL will refund via the payment method chosen by you at the time of the Order.
9.4 – You will not be able to exercise the withdrawal provided for in this article for products that fall under the exclusions and in particular: in the case of the purchase of goods or custom-made by you, goods that are likely to deteriorate or alter rapidly, sealed goods for reasons of hygiene/health once opened after delivery.
10. Customer Review.
10.1 – By entering a review through the Customer Review service for one of our products, you grant Parthenogen, through Parthenogen SAGL, hereinafter referred to as “Parthenogen” a non-exclusive, royalty-free, global license to use any written reviews in connection with its marketing and/or in its advertising, including without limitation, in its online store, newsletters, catalogs, emails and other customer-facing communications, store materials, and for other marketing purposes.
10.2 – You also grant Parthenogen the right to review reviews prior to their publication. Parthenogen will only publish reviews that contain relevant information about a product that helps other customers make informed decisions and have a clearer understanding of the product. To this end, Parthenogen will not publish comments that are generally considered inappropriate, indecent or inappropriate language, or personally identifying information. Parthenogen communicates in the local language of each market. Parthenogen reserves the right to remove any customer review at any time, such as if the comment violates the above conditions, the product has been sold out, or if the comment is in any way out of date.
10.3 – You hereby release and discharge Parthenogen from any obligation to pay you for any use of your texts and any intellectual property rights contained therein, with respect to the uses described above; and you further release, discharge, and agree to indemnify Parthenogen and any party acting on Parthenogen’s behalf from any and all claims, demands, or liabilities related to the use of the reviews described above. Parthenogen reserves the right to change these Terms from time to time without notice, however, the Terms that were available at suisse.parthenogen.ch at the time it was posted will apply to that review. Be sure to save a copy of the Terms, as we will not archive or be able to provide you with earlier versions.
11. Changes to the Terms
Parthenogen will provide the Service with the terms, conditions, and price stated on the portal. Parthenogen reserves the right to change or add to these Terms by posting them on the Portal: Changes to the Terms will be effective upon posting on the Website.
12.1 – You represent and warrant that: (i) that you are of legal age (if a natural person); (ii) that the data provided by the same for the performance of the Service are true and correct; (iii) that you will update the Data provided to Parthenogen whenever necessary; (iv) that you have the power to bind the legal person represented by the same (being a legal person).
12.2 – You agree not to use the offered services in an illegal or unauthorized manner.
12.3 – You warrant that the information you provide in the Registration Form and when ordering is lawful in your possession and does not violate any rights of third parties.
13. Limitation of liability
13. 1 – However, Parthenogen’s liability for failure or delay in using the Service resulting from circumstances beyond its control or due to force majeure including, but not limited to, natural disasters, adverse weather conditions, sabotage, fire , floods, earthquakes, strikes, the malfunctioning of the Service resulting in the failure of telephone lines, power lines and worldwide and/or national networks, such as, but not limited to, breakdowns, overloads, outages.
13.2 – The Parties mutually acknowledge and agree that any and all liability of Parthenogen shall not exceed the amount paid by you to Parthenogen for the provision of the Service.
14. Intellectual Property.
All information, data, news, all trademarks, all programs and/or technologies and/or at least any type of content transmitted by Parthenogen in the Service, are confidential and protected. The User is therefore authorized to use such data, information, news and content solely for personal use by binding himself not to distribute, publish, license or transfer by any means, including electronic, publication, sale to third parties for any reason whatsoever, such content.
15. Applicable law, jurisdiction and competent entity
15.1 – The Service shall be governed in addition to these Conditions, by Swiss law and, in particular, with exclusive reference to the User qualifying as a consumer.
15.2 – Any dispute arising between the Parties regarding the validity, interpretation or execution of these Conditions shall be subject to Swiss jurisdiction. In the event that the User does not qualify as a consumer, for the resolution of disputes between the Parties will be the competent entity.
16. Illegality of the terms and conditions
If for any reason any part of these Terms and Conditions is held invalid or ineffective, the validity and effectiveness of the remaining terms and conditions will be preserved in full.
17.1 – As better described in the information to which we expressly refer, Parthenogen SAGL as the data controller, guarantees that the data you provide by filling out the Registration Form will be processed in accordance with the provisions of the law and any other applicable privacy legislation.
17.2 – Your Data will be processed in the manner and for the purposes indicated in the Privacy and for which you have given your consent.